The client support that you can receive from your shared hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical issue with an existing account. Prompt and accurate info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual hosting supplier not from some reseller. When you get a hosting account from a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a day or two so as to get a response to any question, therefore your sites may remain offline for quite a while. However, a company which provides different means of communication and has a support crew available all the time will assist you to right away and help you reduce or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of getting assistance without delay, so our shared hosting services include 24/7 tech support along with various options for contact. In case you do not have an account yet, you can give us a call or take advantage of our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service that you can't use. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. In contrast to the vast majority of suppliers that you can find today, we reply to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you buy a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and basic queries. Our agents can help you select the most suitable plan or give you information about our servers, to confirm whether the system requirements for your websites are met. If you are an active customer, you can also contact us via e-mail or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that if you employ any of these 2 methods of communication, you'll get a response within no more than one hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other companies, even large ones, you're able to compare the reply time due to the fact that it ordinarily takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

With our VPS servers, you will not ever have to wait for more than 1 hour in order to get support for any problem that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local phone numbers in several countries around the globe as well as a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the various methods of communication, so no matter what your question or problem is, there is always someone to help you quickly. In case you need assistance with third-party software, that you cannot install or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will get lightning-fast support when you get a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, therefore if you open a ticket through your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it at any time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the best option when the issue in question requires a longer period of time to be solved or when it has to be forwarded to our admins, as it is a lot easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.