Many persons who start using their first web hosting account, or change companies, frequently have questions regarding how particular things are executed or encounter difficulties when setting up various things such as e-mails, website settings, and so on. This is the reason why, some web hosts have compiled documentation with the most standard questions and problems in order to help their customers receive information quickly and easily. Consequently, the support team members can concentrate on real issues that particular customers may be facing, as the solution for the minor things will be available online and customers will be able to easily cope with them without contacting the technical support staff. Having elaborate documentation is vital, particularly for new clients with no past experience at all, since the web hosting service entails loads of functions and lots of individuals can get bewildered about what action to take. A good knowledge base can both help you perform the tasks that you want and acquaint yourself with how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you’ve purchased your first shared hosting plan through our company or have moved your site over to us, you’ll grow accustomed to our platform and our custom-built Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled a detailed knowledge base where you can find all the information that you may ever need – both general info about the hosting service as a whole and more specific info about the separate functions that you can use and the problems that you may chance upon. The articles themselves are available in 2 locations. The entire article archive is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in every Control Panel section as well. You can learn how to do more or less everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles offer elaborate guides, so you won’t ever get puzzled on account of an unclear text. Needless to say, if you run into a more specific problem and you can’t find anything about it in our knowledge base, you can contact our customer support team members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated plans include elaborate online documentation where you will find info on all the features that our custom-built Hepsia Control Panel offers, as well as solutions to different questions and problems that you might run into. All installation manuals offer comprehensive specifications, which implies that you will not have to worry about skipping something if you are aiming to export a database, for instance. The troubleshooting articles include different possible causes of certain issues and the solution for each and every one of them, so in case you aren’t able to send emails even though you have the correct SMTP settings, for instance, you can quickly find out what the reason could be and rectify the issue with a couple of clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you’ll be able to find relevant articles in every section. If you desire to browse all help articles, you can use the Help menu, which is located in the upper right-hand side of the screen.