There are several ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a support ticket system. It is the easiest medium of communication for many reasons. In the event that no tech support team member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Moreover, you can copy & paste extensive pieces of info without having to worry about typing errors, and if a given issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same location, so each party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re usually separate from the hosting platform, which implies that if you need to provide info or to follow directions, you will need to use no less than 2 separate admin interfaces and this number could grow in case you’d like to administer a handful of domain names. Moreover, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting isn’t separate from the web hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it whenever you wish with just a couple of clicks of the mouse, without having to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can find any support ticket that you’ve posted in the past, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you post a ticket. The response time is maximum sixty minutes, which goes to say that you can get prompt assistance whenever you need one and in case our customer support staff advises you to do something within your account, you can do it instantaneously without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more efficient to manage everything in one single place, which is the reason why we’ve incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is available with each single semi-dedicated server package. This will permit you to handle the correspondence with our customer support team along with your disk space, so you won’t have to memorize one more log-in name for another interface. You’ll be able to post a new ticket or to track the status of an old one with less than several clicks while you are browsing the files within your semi-dedicated account. Plus, you can go through older tickets using a clever search function or check relevant FAQ articles, which include solutions to commonly encountered obstacles. The inbuilt ticketing system is monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.