If you ever have any inquiries relating to your hosting package or you encounter a problem with your websites, you’ll have to get in touch with the web hosting provider’s customer support team. It may not make any difference how quickly they will respond if you have a question of a generic nature, but a problem like a messed up web application update, for example, may result in your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any downtime will affect your website destructively and you can lose existing or prospective clients. Lots of web hosting providers, especially resellers, answer e-mails and trouble tickets within twenty four hours, but in the electronic space that is much too long, since visitors will scarcely ever come back to a site that’s not working properly for long stretches of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to obtain a response to an email or a helpdesk ticket. Irrespective of when you contact us, we will respond to you within less than 60 minutes with any technical or sales inquiries that you might have. The fact is, our real response time hardly ever surpasses twenty-thirty minutes. As we’re available to you night and day, you’ll always obtain support in a well-timed manner and we know exactly how essential this is in the Internet age. Soon after you contact us, we’ll reply to your questions. If you face any technical complication, we’ll resolve it for you, or we’ll provide you with all the necessary information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our remarkably fast support services. You’ll get a reply to any trouble ticket submitted through the hosting Control Panel or e-mail sent to our customer and technical support team in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to examine and sort out a problem. We’ll provide you with more details if the solution entails something that needs to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be precisely the same and given the fact that our support team is on duty 24-7, you will get swift help for any technical, billing or general issue irrespective of what time it is.