Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Time Guarantee

  • All your help requests will be responded to in no more than one hour after the support ticket or email was submitted. If your issue needs further assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to notify you that more time will be required for discovering the optimal solution. And if you order our Managed Servers package, all of the tasks included there will be executed whenever you specify.

  • Top quality support service
  • An Exceptional Client Care Service

  • We’ll be at your disposal 24–7 to reply to any questions that you may have with regard to our Online Control Panel and any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need support handling server management tasks, you can take a glance at our Managed Servers package, which includes backup hard drive space, Operating System updates every week, server monitoring and restarting procedures, as well as software installation and troubleshooting services.

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped our Online Control Panel with a fully detailed knowledgebase, which features in–depth explanations of its features and functions. Moreover, we have created in–depth video tutorials that will further teach you how to carry out a particular operation or solve a commonly encountered problem. The educational articles and the video tutorials are easily accessible from every Online Control Panel section via the Help and Videos buttons in the upper right corner.